Refund Policy

Introduction

• Dusk Official provides a straightforward warranty process that is hassle-free.
• This limited warranty provided by Dusk in no way affects a potential statutory warranty provided by law.

How to Easily Claim Your Warranty

1. Make sure your product is within the warranty period.
2. Make sure you have a proof of purchase (the order receipt or screenshot of the order).
3. Before confirming the solution with our customer support team, please save the product and do not dispose of it.
4. Contact our customer support team.
5. Once our customer support team has received your request, please follow the customer support team's instructions to file a warranty claim or return the product.

Warranty Agreements

30-Day Money Back Guarantee for Any Reason

Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.

• Returns must include the original packaging, all accessories, user manual, quick start guide, etc.
• If the product does not meet the above requirements, we cannot process your return request.

Covered by This Warranty

For Official Dusk products purchased from authorized retailers listed on the official website, if performance failure occurs during the warranty period under proper use, you can contact Dusk customer support to get warranty service.

Not Covered by This Warranty

• Normal wear and tear, including parts that might wear out over time (e.g. batteries, feeder rotor, desiccant bag, fountain filters, etc.).
• Products purchased from unauthorized distributors and retailers.
• Products without proof of purchase (the order number or screenshot of the order).
• Used products sold by any seller
• If the model number, PN code, or production date code has been altered, removed or made illegible.
• Lost or stolen products.
• Products that have expired their warranty period.
• Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disaster, transportation, or putting the product into a dishwasher without following the instructions in the user manual.
• Damages or defects exceeding the cost of the product.
• Damages caused by connecting to peripheral devices, additional equipment or accessories other than those recommended in the user manual.
• Warranty on an item that we have provided warranty service follows the warranty period of this original defective item. We cannot provide maintenance service for items that have expired their original warranty.

Warranty Benefits

We will provide one of the following solutions:

1. A full or partial refund based on the actual situation.
2. Repair any defects in material or workmanship.
3. Replace the product with another product of equal value.

Special Note

Dusk reserves the right to determine if the product is defective.